Blog | Angela Gifford

Ask yourself the questions and then provide a better care service.

CDC aligned with person centred care is not just about caring with reference to Government specifications, adherence to training manuals, the task orientated mind set, it has to be something more if it is to be truly person centred care.

Ask yourself, in your daily living, what little things matter to you, your silly routines, and your little eccentricities? I could name a couple of mine, for example I always like my cup of tea made in a tea pot and I like my bed sheets ironed.

Everyone has similar, little personal aspects of life that they have created and feel attached to. A relation of mine who makes her tea via a bag in a mug, bought a teapot for when I visit, a small but much appreciated gesture.

When an older person needs care it is an unwelcome realisation to themselves and their family of a decline in either their physical or mental ability. An unwelcome and anxious time. All care providers and care workers should consider more than just, at the time of need, providing the standard, by the book care but should ask about the little things and routines that make one person’s life different from the older person down the road with a care package with the same practical requirements.

The old care offering of this is what you can have, this is how it has to be carried out is no longer acceptable. Think of any aspect of your own life where significant change has unwillingly had to be accepted by you, the resentment you felt as some familiar aspects of life had to be lost.

Receiving a care service is no different, but consideration should be given to making the resentment and loss of an accustomed lifestyle as minimal as possible.

Tailoring each care package to an individual person is not time consuming, it is about asking the questions at the assessment before care begins. Most assessments have a family, friend or advocate who will happily talk about what the person likes and values.

The extra benefits flowing from asking are several:

  • Care services are personalised to a greater extent.

  • The cared for appreciates and welcome that their little ‘differences’ are respected.

  • Care workers get satisfaction at giving an older person something that pleases them.

  • The care provider gains by customer satisfaction, retention of the customer and will likely be in receipt of recommendation to other potential customers.

From a few minutes of extra time spent asking the questions and listening, everyone wins.

By:  Angela E Gifford
Posted:  9 Sep 2015

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